{"id":52445,"date":"2025-08-22T08:33:53","date_gmt":"2025-08-22T08:33:53","guid":{"rendered":"https:\/\/maotrung.com\/?page_id=52445"},"modified":"2025-08-22T09:10:13","modified_gmt":"2025-08-22T09:10:13","slug":"chinh-sach-giao-hang-nhan-hang","status":"publish","type":"page","link":"https:\/\/maotrung.com\/blogs\/chinh-sach-giao-hang-nhan-hang","title":{"rendered":"Giao h\u00e0ng & Nh\u1eadn h\u00e0ng"},"content":{"rendered":"

GIAO H\u00c0NG V\u00c0 NH\u1eacN H\u00c0NG<\/strong><\/h1>\n

Sau \u0111\u00e2y Cty\u00a0TNHH\u00a0MaoTrung Home\u00a0xin g\u1eedi t\u1edbi qu\u00ed kh\u00e1ch h\u00e0ng ch\u00ednh s\u00e1ch v\u1eadn chuy\u1ec3n v\u00e0 giao h\u00e0ng d\u00e0nh cho kh\u00e1ch h\u00e0ng mua s\u1ea3n ph\u1ea9m.<\/span><\/p>\n

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1. \u00a0PH\u1ea0M VI \u00c1P D\u1ee4NG<\/strong><\/h2>\n

T\u1ea5t c\u1ea3 c\u00e1c kh\u00e1ch h\u00e0ng mua s\u1ea3n ph\u1ea9m t\u1ea1i website maotrung.com c\u00f3 nhu c\u1ea7u giao h\u00e0ng tr\u1ef1c ti\u1ebfp t\u1ea1i nh\u00e0.<\/p>\n

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2. H\u00ccNH TH\u1ee8C \u00c1P D\u1ee4NG<\/strong><\/h2>\n

2.1. Giao h\u00e0ng mi\u1ec5n ph\u00ed<\/strong><\/h3>\n

Giao h\u00e0ng mi\u1ec5n ph\u00ed trong ph\u1ea1m vi n\u00f4\u0323i tha\u0300nh TPHCM\u00a0\u2013 \u00e1p d\u1ee5ng cho t\u1ea5t c\u1ea3 c\u00e1c m\u1eb7t h\u00e0ng<\/p>\n

2.2 . Giao h\u00e0ng t\u00ednh ph\u00ed<\/strong><\/h3>\n

Ngo\u00e0i tr\u01b0\u1eddng h\u1ee3p giao h\u00e0ng mi\u1ec5n ph\u00ed tr\u00ean, c\u00e1c tr\u01b0\u1eddng h\u1ee3p c\u00f2n l\u1ea1i s\u1ebd \u0111\u01b0\u1ee3c t\u00ednh ph\u00ed giao h\u00e0ng theo b\u1ea3ng ph\u00ed v\u1eadn chuy\u1ec3n c\u1ee7a h\u00e3ng v\u1eadn chuy\u1ec3n th\u1ee9 3 ho\u1eb7c theo b\u1ea3ng ph\u00ed c\u1ee7a ch\u00fang t\u00f4i. Chi ph\u00ed n\u00e0y s\u1ebd \u0111\u01b0\u1ee3c ch\u00fang t\u00f4i th\u00f4ng b\u00e1o v\u00e0 x\u00e1c nh\u1eadn v\u1edbi qu\u00fd kh\u00e1ch tr\u01b0\u1edbc khi qu\u00fd kh\u00e1ch ti\u1ebfn h\u00e0nh thanh to\u00e1n v\u00e0 ch\u00fang t\u00f4i ti\u1ebfn h\u00e0nh g\u1eedi h\u00e0ng.<\/p>\n

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3. TH\u1edcI GIAN GIAO H\u00c0NG<\/strong><\/h2>\n
    \n
  • Th\u1eddi gian giao h\u00e0ng s\u1ebd t\u1eeb 1-3 ng\u00e0y t\u00f9y v\u00e0o kho\u1ea3ng c\u00e1ch v\u1eadn chuy\u1ec3n.<\/li>\n
  • Trong m\u1ed9t s\u1ed1 tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch quan ch\u00fang t\u00f4i c\u00f3 th\u1ec3 giao h\u00e0ng ch\u1eadm tr\u1ec5 do nh\u1eefng \u0111i\u1ec1u ki\u1ec7n b\u1ea5t kh\u1ea3 kh\u00e1ng nh\u01b0 th\u1eddi ti\u1ebft x\u1ea5u, \u0111i\u1ec1u ki\u1ec7n giao th\u00f4ng kh\u00f4ng thu\u1eadn l\u1ee3i, xe h\u1ecfng h\u00f3c tr\u00ean \u0111\u01b0\u1eddng giao h\u00e0ng, tr\u1ee5c tr\u1eb7c trong qu\u00e1 tr\u00ecnh xu\u1ea5t h\u00e0ng.<\/li>\n
  • Trong th\u1eddi gian ch\u1edd \u0111\u1ee3i nh\u1eadn h\u00e0ng, Qu\u00ed kh\u00e1ch c\u00f3 b\u1ea5t c\u1ee9 th\u1eafc m\u1eafc g\u00ec v\u1ec1 th\u00f4ng tin v\u1eadn chuy\u1ec3n xin vui l\u00f2ng li\u00ean h\u1ec7 hotline c\u1ee7a ch\u00fang t\u00f4i \u0111\u1ec3 nh\u1eadn tr\u1ee3 gi\u00fap.<\/li>\n<\/ul>\n

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    4. TR\u00c1CH NHI\u1ec6M V\u1edaI H\u00c0NG H\u00d3A V\u1eacN CHUY\u1ec2N<\/strong><\/h2>\n
      \n
    • D\u1ecbch v\u1ee5 v\u1eadn chuy\u1ec3n c\u1ee7a ch\u00fang t\u00f4i s\u1ebd ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1edbi h\u00e0ng h\u00f3a v\u00e0 c\u00e1c r\u1ee7i ro nh\u01b0 m\u1ea5t m\u00e1t ho\u1eb7c h\u01b0 h\u1ea1i c\u1ee7a h\u00e0ng h\u00f3a trong su\u1ed1t qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n h\u00e0ng t\u1eeb kho h\u00e0ng ch\u00fang t\u00f4i \u0111\u1ebfn qu\u00ed kh\u00e1ch.<\/li>\n
    • Qu\u00ed kh\u00e1ch c\u00f3 tr\u00e1ch nhi\u1ec7m ki\u1ec3m tra h\u00e0ng h\u00f3a khi nh\u1eadn h\u00e0ng. Khi ph\u00e1t hi\u1ec7n h\u00e0ng h\u00f3a b\u1ecb h\u01b0 h\u1ea1i, tr\u1ea7y x\u01b0\u1edbc, b\u1ec3 v\u1ee1, m\u1ed1p m\u00e9o, ho\u1eb7c sai h\u00e0ng h\u00f3a th\u00ec k\u00fd x\u00e1c nh\u1eadn t\u00ecnh tr\u1ea1ng h\u00e0ng h\u00f3a v\u1edbi Nh\u00e2n vi\u00ean giao nh\u1eadn v\u00e0 th\u00f4ng b\u00e1o ngay cho B\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng theo s\u1ed1 hotline c\u1ee7a ch\u00fang t\u00f4i.<\/li>\n
    • Sau khi qu\u00ed kh\u00e1ch \u0111\u00e3 k\u00fd nh\u1eadn h\u00e0ng m\u00e0 kh\u00f4ng ghi ch\u00fa ho\u1eb7c c\u00f3 \u00fd ki\u1ebfn v\u1ec1 h\u00e0ng h\u00f3a. Ch\u00fang t\u00f4i kh\u00f4ng c\u00f3 tr\u00e1ch nhi\u1ec7m v\u1edbi nh\u1eefng y\u00eau c\u1ea7u \u0111\u1ed5i tr\u1ea3 v\u00ec h\u01b0 h\u1ecfng, tr\u1ea7y x\u01b0\u1edbc, b\u1ec3 v\u1ee1, m\u1ed1p m\u00e9o, sai h\u00e0ng h\u00f3a,\u2026 t\u1eeb qu\u00ed kh\u00e1ch sau n\u00e0y.<\/li>\n
    • N\u1ebfu d\u1ecbch v\u1ee5 v\u1eadn chuy\u1ec3n do qu\u00ed kh\u00e1ch ch\u1ec9 \u0111\u1ecbnh v\u00e0 l\u1ef1a ch\u1ecdn th\u00ec qu\u00ed kh\u00e1ch s\u1ebd ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1edbi h\u00e0ng h\u00f3a v\u00e0 c\u00e1c r\u1ee7i ro nh\u01b0 m\u1ea5t m\u00e1t ho\u1eb7c h\u01b0 h\u1ea1i c\u1ee7a h\u00e0ng h\u00f3a trong su\u1ed1t qu\u00e1 tr\u00ecnh v\u1eadn chuy\u1ec3n h\u00e0ng t\u1eeb kho h\u00e0ng c\u1ee7a ch\u00fang t\u00f4i \u0111\u1ebfn qu\u00ed kh\u00e1ch. Kh\u00e1ch h\u00e0ng s\u1ebd ch\u1ecbu tr\u00e1ch nhi\u1ec7m c\u01b0\u1edbc ph\u00ed v\u00e0 t\u1ed5n th\u1ea5t li\u00ean quan.<\/li>\n<\/ul>\n

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      5. C\u00c1C \u0110I\u1ec0U KI\u1ec6N KH\u00c1C<\/strong><\/h2>\n
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      • Ch\u00ednh s\u00e1ch giao h\u00e0ng mi\u1ec5n ph\u00ed kh\u00f4ng \u00e1p d\u1ee5ng \u0111\u1ed1i v\u1edbi nh\u1eefng s\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c mua trong ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u1ea1i gi\u1edd v\u00e0ng, gi\u00e1 s\u1ed1c\u2026..<\/li>\n
      • Chi ph\u00ed c\u1ea7u \u0111\u01b0\u1eddng, ph\u00ed v\u00e0o th\u00f4n x\u00e3 ho\u1eb7c ph\u00ed \u0111\u1ed7 xe t\u1ea1i chung c\u01b0 do kh\u00e1ch h\u00e0ng t\u1ef1 thanh to\u00e1n.<\/li>\n
      • Ch\u00fang t\u00f4i ch\u1ec9 giao h\u00e0ng cho \u0111\u00fang ng\u01b0\u1eddi nh\u1eadn m\u00e0 Qu\u00fd kh\u00e1ch h\u00e0ng \u0111\u00e3 \u0111\u0103ng k\u00fd khi mua h\u00e0ng. Trong qu\u00e1 tr\u00ecnh giao h\u00e0ng n\u1ebfu c\u00f3 s\u1ef1 thay \u0111\u1ed5i ng\u01b0\u1eddi nh\u1eadn m\u1ed9t c\u00e1ch kh\u00f4ng r\u00f5 r\u00e0ng, ch\u00fang t\u00f4i c\u00f3 quy\u1ec1n t\u1eeb ch\u1ed1i giao h\u00e0ng v\u00e0 y\u00eau c\u1ea7u qu\u00fd kh\u00e1ch h\u00e0ng nh\u1eadn h\u00e0ng t\u1ea1i \u0111\u1ecba \u0111i\u1ec3m c\u1ee7a b\u00e1n h\u00e0ng c\u1ee7a ch\u00fang t\u00f4i.<\/li>\n
      • N\u1ebfu \u0111\u1ecba ch\u1ec9 giao h\u00e0ng kh\u00f4ng r\u00f5 r\u00e0ng, n\u1eb1m trong ng\u00f5 ng\u00e1ch, ho\u1eb7c \u1edf nh\u1eefng n\u01a1i nguy hi\u1ec3m, nh\u1eefng v\u00f9ng \u0111\u1ed3i n\u00fai hi\u1ec3m tr\u1edf, ph\u01b0\u01a1ng ti\u1ec7n giao th\u00f4ng \u0111i l\u1ea1i kh\u00f3 kh\u0103n, ch\u00fang t\u00f4i c\u00f3 quy\u1ec1n t\u1eeb ch\u1ed1i v\u1eadn chuy\u1ec3n, giao nh\u1eadn h\u00e0ng tr\u1ef1c ti\u1ebfp.<\/li>\n
      • Trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p b\u1ea5t kh\u1ea3 kh\u00e1ng, do thi\u00ean tai, l\u0169 l\u1ee5t, h\u1ecfng h\u00f3c c\u1ea7u ph\u00e0 \u2026, ch\u00fang t\u00f4i kh\u00f4ng ch\u1ecbu tr\u00e1ch nhi\u1ec7m b\u1ed3i th\u01b0\u1eddng thi\u1ec7t h\u1ea1i ph\u00e1t sinh do giao h\u00e0ng kh\u00f4ng \u0111\u00fang th\u1eddi gian ho\u1eb7c kh\u00f4ng v\u1eadn chuy\u1ec3n h\u00e0ng h\u00f3a \u0111\u1ebfn \u0111\u1ecba \u0111i\u1ec3m nh\u01b0 \u0111\u00e3 th\u1ecfa thu\u1eadn v\u1edbi kh\u00e1ch h\u00e0ng.<\/li>\n
      • Tr\u01b0\u1eddng h\u1ee3p ch\u00fang t\u00f4i \u0111\u00e3 v\u1eadn chuy\u1ec3n h\u00e0ng \u0111\u1ebfn \u0111\u1ecba \u0111i\u1ec3m giao nh\u1eadn nh\u01b0 th\u1ecfa thu\u1eadn l\u00fac mua h\u00e0ng, nh\u01b0ng v\u00ec m\u1ed9t l\u00fd do n\u00e0o \u0111\u00f3 kh\u00e1ch h\u00e0ng y\u00eau c\u1ea7u tr\u1ea3 l\u1ea1i h\u00e0ng th\u00ec l\u00fac \u0111\u00f3 kh\u00e1ch h\u00e0ng ph\u1ea3i ch\u1ecbu chi ph\u00ed v\u1eadn chuy\u1ec3n theo bi\u1ec3u gi\u00e1 quy \u0111\u1ecbnh c\u1ee7a ch\u00fang t\u00f4i.<\/li>\n
      • \u0110\u1ed1i v\u1edbi nh\u1eefng s\u1ea3n ph\u1ea9m n\u1eb7ng v\u00e0 c\u1ed3ng k\u1ec1nh c\u1ea7n v\u1eadn chuy\u1ec3n l\u00ean t\u1ea7ng m\u00e0 kh\u00f4ng c\u00f3 thang m\u00e1y \u0111\u1ec1 ngh\u1ecb kh\u00e1ch h\u00e0ng h\u1ed7 tr\u1ee3 trong vi\u1ec7c giao nh\u1eadn.<\/li>\n
      • Trong nh\u1eefng ng\u00e0y \u0111\u1eb7c bi\u1ec7t ho\u1eb7c c\u00e1c ng\u00e0y L\u1ec5 h\u1ed9i do ch\u00ednh s\u00e1ch giao th\u00f4ng chung b\u1ecb h\u1ea1n ch\u1ebf (c\u1ea5m \u0111\u01b0\u1eddng \u0111\u1ed1i v\u1edbi m\u1ed9t s\u1ed1 ph\u01b0\u01a1ng ti\u1ec7n\u2026) th\u1eddi gian giao h\u00e0ng c\u00f3 th\u1ec3 s\u1ebd thay \u0111\u1ed5i, Ch\u00fang t\u00f4i s\u1ebd g\u1ecdi \u0111i\u1ec7n cho kh\u00e1ch h\u00e0ng \u0111\u1ec3 th\u1ed1ng nh\u1ea5t th\u1eddi gian giao nh\u1eadn.<\/li>\n<\/ul>\n
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        <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

        GIAO H\u00c0NG V\u00c0 NH\u1eacN H\u00c0NG Sau \u0111\u00e2y Cty\u00a0TNHH\u00a0MaoTrung Home\u00a0xin g\u1eedi t\u1edbi qu\u00ed kh\u00e1ch h\u00e0ng ch\u00ednh s\u00e1ch v\u1eadn chuy\u1ec3n v\u00e0 giao h\u00e0ng d\u00e0nh cho kh\u00e1ch h\u00e0ng mua s\u1ea3n ph\u1ea9m.   1. \u00a0PH\u1ea0M VI \u00c1P D\u1ee4NG T\u1ea5t c\u1ea3 c\u00e1c kh\u00e1ch h\u00e0ng mua s\u1ea3n ph\u1ea9m t\u1ea1i website maotrung.com c\u00f3 nhu c\u1ea7u giao h\u00e0ng tr\u1ef1c ti\u1ebfp t\u1ea1i nh\u00e0.  …<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-52445","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/maotrung.com\/blogs\/wp-json\/wp\/v2\/pages\/52445","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/maotrung.com\/blogs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/maotrung.com\/blogs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/maotrung.com\/blogs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/maotrung.com\/blogs\/wp-json\/wp\/v2\/comments?post=52445"}],"version-history":[{"count":8,"href":"https:\/\/maotrung.com\/blogs\/wp-json\/wp\/v2\/pages\/52445\/revisions"}],"predecessor-version":[{"id":52527,"href":"https:\/\/maotrung.com\/blogs\/wp-json\/wp\/v2\/pages\/52445\/revisions\/52527"}],"wp:attachment":[{"href":"https:\/\/maotrung.com\/blogs\/wp-json\/wp\/v2\/media?parent=52445"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}